FAQ
Some of the most common questions are listed down below:
How long will it take to ship my order?
Delivery times may vary depending on the delivery location as well as the type of product you order. Normally, once you've placed your order, it usually takes between 1 to 3 days to process, mark it ready for delivery, and ship your order to you.
It can take 7 to 14 days for the product to be delivered but typically the delivery time is within a week or less.
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order.
Is it safe to use my credit/debit card on this website?
We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using industry-standard encryption technology.
Can I change my order?
We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via the "contact us" form or at Guy@GracefulTouch.org.
What payment methods do you accept?
You can purchase on our website using a debit, credit card, net banking, or UPI. Additionally, we support PayPal, Amazon Pay, Apple Pay, Google Pay, Paytm, and other wallets. You can choose these payment methods at checkout.
Do you accept returns?
Yes, we do accept returns subject to fulfillment of the following conditions: - The item must have been sold on our online store - The item shouldn't have been used in any way - The item should have its original packaging with all the tags, etc. - The return or exchange request is made within 7 days of delivery. To request a return, please reach out to support by submitting your request via the "contact us" form. A member of our support staff shall respond as soon as possible.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns. - The item must have been sold on our online store - The item shouldn't have been used in any way - The item should have been in its original packaging with all the tags etc. - The return or exchange request is made within 30 days of delivery To request an exchange, please submit your request via "contact us" form. A member of our support staff shall respond as soon as possible.
Do you do the same day Shipping?
We do our level best to provide same day shipping on all orders.
Where do you ship?
We only ship in the United States. If you have more questions please reach out to our customer support through the ''contact us'' form or our customer service mail Guy@GracefulTouch.org
How do I cancel my order?
If you wish to cancel your order, please contact our customer support through the ''Contact us'' form or our customer service mail Guy@GracefulTouch.org
How do I add or remove products after placing my order?
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team through the ''contact us'' form for any modification of the order.
How do I track the progress of an order?
Once your order has been shipped, you will receive an email notification with details of the order. You can track the shipment by clicking on the link provided in the email.
Can I change my delivery address after I have placed my order?
If your order has not been shipped yet, then we can deliver to a different address on your request. Please contact us if you would like you order to a different address you can contact us through ''contact us'' form or Guy@GracefulTouch.org
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD. If your credit or debit card uses another currency, then you will be charged in USD, depending on the website you are on. Your bank may apply the corresponding conversion rate of the currency you choose as per their policy. Please check with your bank for exact charges.
Are there any hidden costs?
There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.
Are returns free?
Yes, for more details please read our returns & exchange policy. Or Feel free to contact our support agents through email or contact us form for more details.
Do you have physical stores?
Yes, in Rapid City, SD.
How do I contact customer service?
Our customer service team is available throughout the week, all seven days from 8 am to 6 pm. You can reach us at email Guy@GracefulTouch.org or press the ''Contact Us'' Button down below
Can I use multiple coupons on the same transaction?
Only one coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and avail discounts
Contact Us
If you have any further questions please contact our Customer service at ''Guy@GracefulTouch.org'' or use the ''Contact Us'' button at the bottom of this site..